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According to the BBB, in the last three years, Zoosk has successfully resolved 382 complaints, most of which were about billing/collection or product/service issues.
In that same time, only 18 complaints have not been able to be satisfactorily resolved.
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As a comparison, Plenty Of Fish gets a big fat 'F' from the BBB for failure to respond to most of the complaints they've received.
This is a pretty good sign that Zoosk's customer service is better than average.
This is when at the end of one subscription period, they automatically renew your subscription and take a payment out of your bank account or credit card for the renewed subscription.
Although this is clearly laid out in the terms and conditions that every Zoosk members agrees to abide by when they get a paid membership, many member neglect to read the terms and conditions.In fact, the vast majority of BBB complaints against Zoosk are from customers who tried to cancel but couldn't, customers who couldn't find cancellation instructions on the website, and customers who have gotten billed even after they've cancelled.